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Land of Lincoln Health

Customized payment solution for a health insurance carrier.

ABSTRACT - Land of Lincoln Health

ABSTRACT

In 2012, Land of Lincoln Health was given a $160 million loan from the federal government to create a new health insurance organization.  This new organization, a Consumer Operated and Oriented Plan (CO-OP), was formed as a company governed by its customers and the decisions that are made are to improve services for them.

Land of Lincoln stands alone as the first new mutual health insurance company to be licensed in Illinois in more that 25 years.  They enrolled over 50,000 lives for 2015, which was quite a fete, and QuotePro was able to help enroll lives while allowing them to stay insured by offering digital enrollment & payment options.


THE CHALLENGE

By creating a CO-OP in Illinois, Land of Lincoln was able to increase competition among insurance companies. Their vision statement states:

We will be the health insurance partner of choice as a result of our relentless commitment to innovation and to empowering all of our stakeholders to experience maximum value in the rapidly evolving healthcare delivery system.

This meant that Land of Lincoln would have to ramp up their digital offering to maintain their commitment to innovation.  As a new market entrant, LLH had to find an effective, efficient solution that was cost-effective.

THE CHALLENGE - Land of Lincoln Health

THE SOLUTION - Land of Lincoln Health

THE SOLUTION

QuotePro was able to add immediate value to Land of Lincoln’s program.  Drawing QuotePro implemented a payment portal that allowed LLH’s members to effectuate their policy with a down payment from either the Federally Facilitated Marketplace (FFM) or through 3rd party brokers.  Members as well as customer service representatives can make/accept monthly payments through LLH’s payment portal.  Additionally, automation of individual enrollments and automation of group enrollments were implemented by integrating with LLH’s third party administrator (TPA) to offer a seamless customer experience.


Land of Lincoln Health

Land of Lincoln Health

Customized payment solution for a health insurance carrier

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